Shipping and Delivery

Last updated on Aug 24 2024

Welcome to Highzeal. We value your business and strive to provide exceptional digital marketing services to help your brand grow. Please read our Shipping and Delivery policy carefully to understand how we deliver our digital services and products.

1. Delivery of Digital Products and Services

• Digital Products: Upon successful purchase or agreement, digital products (such as eBooks, templates, reports, etc.) will be delivered electronically to the email address provided at checkout or during the service agreement. Delivery is usually instant but may take up to 24 hours in certain cases.

• Service Deliverables: For digital marketing services (e.g., SEO audits, content marketing strategies, PPC management), deliverables will be provided as per the agreed timeline mentioned in the service agreement or contract. These deliverables will typically be sent via email or shared through a secure online platform.

2. Access to Digital Products

• Access to digital products will be provided through downloadable links or direct email attachments. Please ensure that your email address is accurate and up-to-date to avoid any delivery issues.
• Download links will be active for a specified period (e.g., 30 days) from the date of purchase. Ensure to download and save the files within this period.

3. Service Delivery Timelines

• Project-Based Services: For services like website development, social media management, and content creation, delivery timelines will be mutually agreed upon during the contract signing. The timeline may vary depending on the complexity and scope of the project.
• Consultation Services: For scheduled consultations (such as marketing strategy sessions or performance reviews), clients will receive an email confirmation with details on accessing the consultation (via phone, Zoom, or other platforms).

4. Non-Delivery and Failed Delivery

• If you do not receive your digital product or service deliverable within the specified timeframe, please check your email's spam or junk folder first. If the issue persists, contact our support team at support@highzeal.com for assistance.
• For project-based services, any delays caused by unforeseen circumstances will be communicated in advance, and a revised delivery schedule will be provided.

5. Changes to Delivery Details

• Clients are responsible for providing accurate and up-to-date contact information. Any changes to your email address or other delivery details must be communicated to our team immediately at support@highzeal.com.
• Failure to provide accurate information may result in a delay or non-delivery of services or products.

6. Refunds and Cancellations

• Please refer to our Refund and Cancellation Policy for details on refunds or cancellations related to digital products and services.

7. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at support@highzeal.com.